BetSwagger Casino Privacy Policy

At BetSwagger, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit and use our website at https://www.betswagger.com/. We are operated by Usoftgaming N.V. (DBA Bet Swagger), registered at Kaya Richard J Beaujon z/n, Willemstad, Curaçao. Payment processing is handled by Pulsion Processing LTD. By continuing to use our platform, you confirm that you have read and understood our privacy practices as set out in this document.

Who We Are and How to Contact Us

Here at BetSwagger Casino, we act as the data controller responsible for the personal information you provide to us. If you have any questions about how we handle your data, or if you wish to exercise any of your rights, please reach out to our dedicated support team:

Email: support@betswagger.com
Support form available on our website
Live chat: available 24/7 via our platform

Our BetSwagger team is available around the clock, and we strive to respond to all privacy-related enquiries promptly and transparently.

What Information We Collect

At Bet Swagger, we may collect the following categories of personal information when you register, make a deposit, request a withdrawal, or interact with our services:

Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and postal address
Government-issued identification documents (for KYC verification)
Proof of address and source of funds (where required)

Financial and Transaction Data

Payment method details (card numbers, e-wallet accounts, cryptocurrency wallet addresses)
Deposit and withdrawal history, including BetSwagger withdrawal times and transaction records
Bonus redemptions, including use of any BetSwagger bonus code or BetSwagger promo code

Technical and Usage Data

IP address, browser type, and device information
Login timestamps and session data, including BetSwagger login activity
Pages visited, games played, and interaction patterns on our platform
Data collected via cookies and tracking technologies (see our Cookie section below)

How We Use Your Information

We at BetSwagger Casino use the data we collect for the following legitimate purposes:

To create and manage your account, and to verify your identity in line with our KYC obligations
To process your deposits, withdrawals, and any BetSwagger casino bonus claims
To operate our Swagger Cashback VIP loyalty programme and apply your tier-based cashback rewards
To comply with our legal obligations under our Curaçao gaming licence and applicable anti-money laundering regulations
To communicate with you about account updates, promotional offers, and responsible gambling tools
To investigate fraud, prevent problem gambling, and enforce our Terms and Conditions
To improve our platform, game library, and overall user experience

Our Bet Swagger platform does not use your personal data for purposes beyond those stated above without your explicit consent.

Legal Basis for Processing

At BetSwagger, we process your personal data based on the following legal grounds:

Contractual necessity — to fulfil our obligations when you use our services, including processing payments and verifying your account
Legal obligation — to comply with anti-money laundering, responsible gambling, and regulatory requirements under our Curaçao licence
Legitimate interests — to prevent fraud, ensure platform security, and improve our services
Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

Cookies and Tracking Technologies

Our BetSwagger Casino website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and serve relevant content. We use the following types of cookies:

Essential cookies — required for the website to function correctly, including secure BetSwagger login sessions
Analytics cookies — help us understand how you interact with our Bet Swagger platform
Marketing cookies — used to deliver personalised promotional content based on your activity

You can manage your cookie preferences at any time through your browser settings or via our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We respect your privacy and will never sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

Pulsion Processing LTD — our payment processor, who handles your financial transaction data securely
SoftGaming — our technology and platform partner
Game providers — including NetEnt, Pragmatic Play, Evolution, and 40+ other studios, as necessary for game delivery
Regulatory authorities — including the Curaçao Gaming Authority (CGA) and relevant law enforcement agencies, where required by law
CADRE — our Alternative Dispute Resolution provider (certificate CGA/ADR/2025/01), for handling formal complaints

Data Retention

At Bet Swagger, we retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. As a licensed operator, we are required to retain certain records — including KYC documents and transaction histories — for a minimum period as mandated by applicable law. When data is no longer required, we securely delete or anonymise it.

Your Rights

Here at BetSwagger, we recognise and uphold your data protection rights. Depending on your jurisdiction, you may be entitled to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data, subject to legal retention obligations
Object to or restrict how we process your information
Request portability of your data in a structured, machine-readable format
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@betswagger.com. We will respond to your request within the timeframes required by applicable law.

Security of Your Data

Our BetSwagger platform employs industry-standard security measures to protect your personal information. We use SSL encryption, secure server infrastructure, and strict internal access controls to safeguard the data you share with us. While no system is entirely immune to risk, we are committed to maintaining the highest standards of data security across all our operations.

International Transfers

As a global operator serving players across approximately 24 language markets, we may transfer your data to countries outside your jurisdiction. Where such transfers occur, our Bet Swagger team ensures that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our BetSwagger Casino website. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Complaints and Dispute Resolution

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint. We ask that you first contact us directly at support@betswagger.com — our Bet Swagger support team will investigate your concern within 14 days. If you remain unsatisfied, you may escalate your complaint to CADRE, our approved ADR provider. Payment-related disputes are governed by Cyprus law, in accordance with our Terms and Conditions.

Content updated: July 14, 2026